NTISthis.com

Evidence Guide: PSPGSD409A - Deal with incorrect payments and debts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPGSD409A - Deal with incorrect payments and debts

What evidence can you provide to prove your understanding of each of the following citeria?

Prevent or minimise debt

  1. Systems and procedures are implemented to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
  2. Sources of incorrect payments or causes of debt are investigated and processes or procedures reviewed.
  3. Risks and penalties associated with fraud and default are communicated to the team and service recipients to deter overpayments.
Systems and procedures are implemented to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sources of incorrect payments or causes of debt are investigated and processes or procedures reviewed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks and penalties associated with fraud and default are communicated to the team and service recipients to deter overpayments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate payments and debts

  1. Incorrect payments and recoverable debts are identified promptly and corrective actions are recorded.
  2. Legislation is researched to guarantee its correct application to outstanding debts.
  3. Service delivery records are reviewed to identify under- and over-payments.
Incorrect payments and recoverable debts are identified promptly and corrective actions are recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legislation is researched to guarantee its correct application to outstanding debts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service delivery records are reviewed to identify under- and over-payments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instigate recovery action

  1. Personal details and relevant information about recipients' circumstances and environment are confirmed, within established guidelines.
  2. Repayment strategies are negotiated that are mutually acceptable and meet legislative and policy requirements.
  3. Repayments are monitored to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance to ensure a satisfactory outcome.
Personal details and relevant information about recipients' circumstances and environment are confirmed, within established guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Repayment strategies are negotiated that are mutually acceptable and meet legislative and policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Repayments are monitored to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance to ensure a satisfactory outcome.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV411A Deal with conflict

PSPGOV412A Use advanced workplace communication strategies

PSPGOV417A Identify and treat risks

PSPGOV422A Apply government processes

PSPGSD404A Administer delivery of financial and other benefits

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPOHS401B Implement workplace safety procedures and programs

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

incorrect payments and debts dealt with in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to relating to benefits, payments and debt recovery

examples of repayment schedules for a range of circumstances

case studies and workplace scenarios to capture the range of situations likely to be encountered when dealing with incorrect payments and debts

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when dealing with incorrect payments and debts, including coping with difficulties, irregularities and breakdowns in routine

incorrect payments and debts dealt with in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environmental requirements in the context of dealing with incorrect payments and debts

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

responding to diversity, including gender and disability

applying procedures relating to occupational health and safety and environmental issues in the context of debt recovery

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Legislation may include:

Social Security Act 1991

Social Security Administration Act 1999

Social Security International Agreements Act 1999

Australian Public Services Act 1999

Family Assistance Act 1999

Family Assistance Administration Act 1999

Student Assistance Act